If you have a question regarding how to use Starchive, we encourage you to check out our knowledge base available here. Our goal is for Starchive to be intuitive and to empower you through great self-help materials.
That being said, if the knowledgebase can’t answer your questions, please “submit a request” and our success team will respond within 24 business hours. In your request, please provide as much specificity regarding your issue including, what device you are working on, what browser you are using, if you are able to recreate the issue a second time, etc. Please feel free to provide screenshots as well, to provide additional context.