Starchive “Essential” support shall include the following:
Updates may be made to Starchive for many reasons including, but not limited to the following: security fixes, critical patches, general maintenance, functionality, and documentation. Digital ReLab is under no obligation to develop any future functionality or enhancements.
Any Customer User may log a support request via web-based ticketing system on a 24×7 basis. Digital ReLab shall process support requests using a ticketing procedure so that each query shall receive a ticket number and may be tracked until it is satisfactorily resolved. Digital ReLab will use commercially reasonable efforts to respond to each Customer query within 24 business hours. Digital ReLab does not guarantee resolution times.
Changes to Support
Digital ReLab reserves the right to modify this Starchive Support Policy at any time. The most current Starchive Support Policy can be found on www.starchive.io website. Any change will be effective immediately upon publication of the change on the Starchive or Digital ReLab website(s). By continuing to use Starchive, the Customer agrees to the modifications.